Privacy Policy

1. Information We Collect

1.1 Account Information

When you create a Uni account, we may collect information such as your name, email address, phone number, profile image, and creator handle. This information helps us create and manage your personalized voice experience and enables secure access to the platform.

1.2 Voice and Campaign Content

Uni enables users to upload audio, generate AI-assisted voice messages, and create personalized UniLink experiences. We may process audio files, voice characteristics, campaign descriptions, and listener interaction data to deliver customized experiences and improve performance.

1.3 Usage and Interaction Data

We collect information about how you interact with Uni, including clicks, listens, engagement signals, and campaign participation. This data helps us optimize personalization, improve audio delivery, and enhance platform functionality.

1.4 Device and Technical Information

We may collect device type, operating system, browser data, network information, and unique device identifiers for diagnostic, security, and service optimization purposes.

1.5 Location Information

With your permission, Uni Inc. may collect approximate location data to support real-world experiences such as event participation, check-ins, and geographically relevant campaigns. You may manage location permissions through your device settings.

2. How We Use Information

2.1 Delivering Personalized Voice Experiences

We use collected data to generate and deliver dynamic audio experiences tailored to each listener and to enable creators and organizers to communicate more effectively with their audiences.

2.2 Platform Operations and Improvement

Information is used to operate, maintain, and improve Uni services, including campaign performance insights, personalization quality, and product enhancements.

2.3 Communication and Notifications

We may send service-related communications such as verification codes, campaign updates, product announcements, or important policy changes. You may opt out of non-essential messages.

2.4 Analytics and Research

Aggregated and anonymized data may be analyzed to understand trends, optimize AI audio delivery, and improve overall user experience.

2.5 Legal Compliance and Safety

We may access or disclose information when required by law, to protect our users, prevent fraud, enforce platform policies, or maintain system integrity.

3. Our Commitment: We Do Not Sell, Rent, or Share Your Data

Uni Inc. does not sell, rent, lease, or otherwise share your personal information with third parties for their own marketing, advertising, or commercial purposes, under any circumstances.

This applies to all data collected through the Uni platform, including your name, contact information, voice content, usage data, and any other personal information you provide. We will never exchange your personal data for monetary or non-monetary compensation with advertisers, data brokers, or any other third parties.

Your information is used solely to operate, improve, and personalize your UniLink experience as described in this policy. Any third-party service providers we engage, such as analytics tools, cloud infrastructure providers, or platform integrations, are contractually prohibited from using your data for any purpose other than providing services on our behalf, and are held to the same data protection standards we uphold.

4. Voice and Synthetic Voice Data

When you choose to create a voice on Uni, we collect a short recording of your voice and use it to create a synthetic version of your voice through our voice provider, ElevenLabs.

You retain your rights in your voice and source recording. Uni does not transfer ownership of your voice to a Studio or Instructor.

We use your voice only for purposes you authorize. For example, an Instructor may allow a Studio to use their voice for messages related to classes they teach and may separately allow that Studio to use their voice for Studio-wide welcomes, updates or promotions.

We ask for your separate affirmative consent before creating your synthetic voice. We also keep a record of that consent.

We may keep your original recording while your voice remains active so that we can restore the provider copy if it becomes unavailable.

If you delete your voice, close your account, or end all authorized uses of your voice, we delete the original recording and provider voice within 30 days, unless a longer period is required by law or a valid legal hold.

Generated audio may be retained while it remains an active or reusable Uni message asset and for up to 90 days after it is no longer needed. Historical delivery metadata may be retained separately.

You may withdraw permission for future use of your voice at any time. Withdrawal does not rewrite historical delivery records, but no new content may be generated under a revoked permission.

5. Studios, Instructors and Members

Uni supports businesses ("Studios"), the people who teach or work with those businesses ("Instructors"), and the people who receive their communications ("Members").

A Studio determines which Members it communicates with through its Studio workspace and is responsible for having the permission required to contact those Members. Where applicable law uses the terms controller or business, the Studio acts in that role for its Studio-member relationship and Uni acts on the Studio's behalf as a processor or service provider.

An Instructor participating in a Studio may receive access to the classes, sessions and limited Member information necessary to perform their authorized Studio role. Participation in a Studio does not give the Instructor ownership of the Studio's Member list or automatically add those Members to the Instructor's personal audience.

An Instructor may separately operate an independent business on Uni. Where applicable, the Instructor acts as the controller or business for that independent audience and Uni processes that information on the Instructor's behalf.

Members join an Instructor's independent audience only through a separate Instructor-owned relationship or other affirmative action. Teaching a Member through a Studio does not automatically create that relationship.

A Studio may use an Instructor's synthetic voice only within the permissions the Instructor grants. An Instructor may allow use for their assigned classes and may separately allow Studio-wide use. These permissions may be withdrawn for future use.

If an Instructor leaves a Studio, the Studio may no longer use that Instructor's voice for new messages. Historical delivery records may remain as described in this Privacy Policy.

If ownership of a Studio is transferred, the Studio's member relationships, consent records, settings and history remain with the Studio workspace. Access to the Studio is governed by the roles and permissions assigned within that workspace.

Uni separately processes account, authentication, billing, security, fraud-prevention, support and legal-compliance information for operation of the platform.

6. Messaging Consent and Opt-Out

Members choose which Studios or independent businesses may communicate with them.

To stop messages from one Studio, use "Stop messages from {Studio Name}" on that Studio's UniLink. This does not by itself stop messages from another Studio that has its own valid permission to contact you.

Uni also uses a shared telephone number for SMS and MMS. If you reply STOP to that shared number, your mobile carrier may block further SMS and MMS messages from that Uni sender. Uni therefore treats STOP as a global text messaging opt-out for that number.

You may reply START or UNSTOP to restore carrier-level messaging. Restoring carrier-level messaging does not itself create permission for a Studio that otherwise lacks valid consent.

We retain the minimum suppression information necessary to continue honoring an opt-out. When possible, that record is maintained as a secure, non-readable token derived from the normalized phone number rather than as a readable Member profile.

7. Who We Share Information With

We use service providers to operate Uni. Depending on which features you use, these providers may process information on our behalf.

Current production service providers include:

• Google Cloud / Firebase
  Purpose: hosting, authentication, database, storage and infrastructure.
• ElevenLabs
  Purpose: synthetic voice creation and voice/audio processing.
• Twilio
  Purpose: SMS and MMS delivery and messaging infrastructure.
• Stripe
  Purpose: payments, subscriptions and billing.
• SendGrid
  Purpose: transactional and service email.
• OpenAI
  Purpose: AI-assisted drafting and text-processing features used by Uni.
• PostHog
  Purpose: website and survey analytics: pages viewed, buttons and answers chosen, and session recordings with form fields masked.
• HubSpot
  Purpose: contact management for people who join the founding list from the survey or ask for a demo.

These providers receive information only as necessary to provide their services to Uni, subject to applicable contractual and legal requirements.

Uni does not sell text messaging opt-in information or consent.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Integrations

Uni may integrate with third-party platforms such as social networks, analytics tools, event systems, or marketing services. These providers operate under their own privacy policies and are permitted to use your data only as necessary to support Uni's functionality. Uni Inc. does not authorize any third-party provider to sell or independently commercialize your data.

Analytics and Performance Tools

We may use third-party technologies to understand engagement patterns, measure campaign effectiveness, and support product innovation. All such tools are bound by data processing agreements that prohibit unauthorized use of your information.

8. Sub-processors

• Google Cloud / Firebase — hosting, authentication, database, storage
• ElevenLabs — synthetic voice processing
• Twilio — SMS/MMS messaging
• Stripe — payment processing
• SendGrid — transactional email
• OpenAI — AI-assisted text drafting/processing
• Upstash — rate limiting (account IDs and IP addresses)
• Google Maps Platform — address autocomplete and maps

Integrations you choose to connect

• Mailchimp — contact import, when a Studio connects its Mailchimp account

9. How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal, security, fraud, accounting and compliance requirements.

Voice source recordings and provider voice clones: while the voice remains active and authorized; deleted within 30 days after voice deletion, account closure, or the end of all authorized Uni uses, unless law requires otherwise.

Generated voice audio: while actively used or maintained as a reusable approved message asset, then for no more than 90 days after it is no longer needed.

Member contact information: while needed for the relevant Studio or Instructor relationship. If a Member is permanently deleted, readable personal information is deleted or de-identified from active systems within 30 days and routine backup copies age out within 90 days, except for limited records we must retain.

Archived Members: archiving is not permanent deletion. Archived records remain so the business can preserve history and restore the relationship.

Opt-out and suppression records: retained for as long as reasonably necessary to ensure that messaging preferences continue to be honored. Global STOP records may be retained indefinitely in a non-readable form for this purpose.

Closed accounts: general account content is deleted or de-identified within 90 days after account closure unless a longer period is legally required. Voice data follows the shorter 30-day schedule above.

Financial, tax, fraud-prevention and legally required audit records: may be retained for up to seven years or for any longer period required by applicable law.

Subscription cancellation alone is not account deletion. If you cancel a plan but keep your Uni account, information may remain so that your account and history can be restored if you reactivate.

10. Security

Uni Inc. implements industry-standard safeguards to protect your data from unauthorized access, loss, or misuse. While we strive to protect your information, no system can guarantee absolute security.

11. Children and Minors

Uni accounts are intended for adults age 18 or older.

UniLink and other Member-facing Uni features are not intended for children under age 13, and Uni does not knowingly collect personal information directly from children under 13 without an approved legally compliant parental-consent process.

Members ages 13 through 17 should use Uni only with the permission of a parent or legal guardian where required.

Studios and Instructors are responsible for obtaining any parental, guardian or other permission required by law before providing information about or messaging a minor.

If we learn that we collected personal information directly from a child under 13 without required authorization, we will take steps to delete it.

12. Policy Updates

We may update this Privacy Policy from time to time. Significant updates will be communicated through the platform or via email.

13. Contact

For privacy questions or requests, contact Uni Inc. at:

1. Acceptance of Terms

By accessing or using Uni, you confirm that you are legally permitted to use the service and agree to comply with applicable laws and platform policies.

Uni Inc. may update these Terms periodically. Continued use of the platform constitutes acceptance of any updates.

2. Account Access and Platform Use

2.1 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2.2 User-Generated Content and Voice Inputs

You may upload or generate audio, campaign content, and engagement experiences. You retain ownership of your content. By using Uni, you grant Uni Inc. a limited license to process and deliver that content solely to provide personalization and platform functionality. Uni Inc. will not sell, license, or otherwise transfer your content to third parties for commercial purposes.

2.3 Acceptable Use

You agree not to misuse the platform, including attempting unauthorized access, distributing harmful content, violating intellectual property rights, or interfering with system performance.

3. Accounts, Studios and Instructors

You must be at least 18 years old to create or control a Uni account.

A Studio is a business workspace. Its Owner and authorized management users control the Studio according to their assigned permissions.

Instructors may participate in Studios without purchasing an independent Instructor subscription. Studio-origin work is governed and paid for by the Studio's plan.

An Instructor may separately subscribe to an independent Instructor plan and operate their own business, audience, UniLink and messaging. That independent activity is billed separately.

Studio and Instructor workspaces remain separate. Member relationships, consent, billing and message history do not become part of another workspace merely because the same human participates in both.

4. Your Voice

You may create a synthetic voice on Uni only from your own voice and only after providing the required consent.

You may not upload, clone or attempt to create the voice of another person.

You retain your rights in your voice and source recording.

By creating a voice, you grant Uni a limited, non-exclusive and revocable permission to process your recording and synthetic voice, including through our voice service providers, solely to provide voice features that you authorize.

If you are an Instructor, you decide which Studios may use your voice.

Class-level permission allows a Studio to use your voice for messages related to classes you teach there.

Studio-wide permission is separate and allows the Studio to use your voice for broader Studio welcomes, updates and promotions.

Granting a Studio permission to use your voice does not transfer ownership of your voice to that Studio.

You may withdraw voice-use permission at any time. Withdrawal prevents new generation and future use within the revoked scope, but does not erase historical records of messages that were previously generated or delivered.

You are responsible for complying with applicable law and for not using Uni voice features for impersonation, fraud, deception or other unauthorized purposes.

5. Member Messaging Responsibilities

A Studio or independent Instructor must have the permission required by law before sending a Member recurring text, MMS, voice video, promotional or other regulated communications.

If a Studio uses Uni's prior-consent attestation for imported Members, the Studio represents that it actually obtained the required permission and can provide evidence of that permission if reasonably requested.

Studios and Instructors must honor Member opt-outs and may not bypass Uni's STOP, suppression or consent controls.

6. Uni Studio Messaging Program

By providing your mobile number and affirmatively opting in, you agree to receive recurring SMS and MMS messages from the Studio or other Uni business you selected, delivered through Uni. Messages may include class updates, reminders, informational messages, voice video messages, and promotional offers.

Message frequency varies. Message and data rates may apply. Consent to marketing messages is not a condition of purchase.

Reply HELP for help or contact info@myunilink.ai.

Reply STOP to stop text and MMS messages sent through Uni's shared messaging number. Because Uni uses a shared sender, texting STOP pauses SMS and MMS messages from all businesses using that Uni number until you text START or UNSTOP.

To stop messages from only one Studio without stopping other Uni businesses, use "Stop messages from {Studio Name}" on that Studio's UniLink.

Wireless carriers are not liable for delayed or undelivered messages.

Participation in Uni Studio Messaging is subject to the Uni Terms of Service and Privacy Policy.

7. Instructor Relationships

An Instructor may leave a Studio and a Studio may remove an Instructor.

When that relationship ends:

• the Instructor loses future Studio authorization;
• the Studio may no longer generate new content using the Instructor's voice unless another valid authorization exists;
• the Instructor retains their own Uni identity and voice;
• other Studio relationships and any independent Instructor business are unaffected.

Historical delivery and audit records may remain in accordance with the Privacy Policy.

8. Studio Ownership Transfer

If ownership of a Studio is transferred, the Studio's member relationships, consent records, settings and history remain with the Studio workspace. Access to the Studio is governed by the roles and permissions assigned within that workspace.

9. Plans and Cancellation

• Studio plan: $199 per month.
• Studio-connected Instructor participation: free.
• Independent Instructor: $29.99 per month.
• Instructor Pro: $99 per month.

Additional Studio features, locations, management access or usage may be priced separately as shown in Uni at the time of purchase.

If you schedule cancellation at the end of a paid billing period, paid features remain available through the end of that period.

After a paid plan or trial actually ends, that workspace cannot generate new voice messages, create or update synthetic voices, or initiate other paid provider activity until an eligible plan is active again.

Existing account data and history may remain according to the Privacy Policy.

STOP, START, HELP and other legally required messaging-compliance functions continue even if a subscription has ended.

A Studio-connected Instructor's Studio-origin activity is governed by the Studio's plan status, not by the Instructor's independent subscription.

10. Privacy

Your use of Uni is subject to the Uni Inc. Privacy Policy, which explains how your data is collected, used, and protected, including our commitment to never sell, rent, or share your personal information with third parties for commercial purposes.

11. Intellectual Property

Uni Inc. retains ownership of all Uni platform technology, AI systems, branding, and design elements. Use of the platform does not grant ownership rights beyond permitted access.

Feedback or suggestions submitted to Uni Inc. may be used to improve the Uni platform without obligation.

12. Service Disclaimer

Uni is provided by Uni Inc. on an "as is" and "as available" basis. We do not guarantee uninterrupted access, accuracy of AI-generated experiences, or specific outcomes from platform use.

13. Limitation of Liability

To the fullest extent permitted by law, Uni Inc. shall not be liable for indirect, incidental, or consequential damages resulting from use of the Uni platform.

14. Governing Law

These Terms are governed by the laws of the State of Delaware. Disputes will be resolved through binding arbitration in the United States.

15. Contact

For questions regarding these Terms, contact Uni Inc. at: